Delivery & Shipping
How much is delivery ?
- For orders under $85, postage is just $7.80.
- All orders placed via the Website over $85 have free domestic freight except bulk shipments and wreath products.
We do not ship internationally.
What service do you send my parcel with?
We offer non-signature required tracking courier services with Passtheparcel or Aramex.
Our non-signature required service will deliver right to your door. If no one’s home at the time of delivery, the courier will leave your parcel at your door or nearby in a safe location.
Please ensure that your shipping information is correct when you proceed to checkout. Otherwise, it will be very difficult for us to track your parcel once the parcel has not been delivered within the usual timeframe. There is also a high risk of it getting lost, thereby making it challenging for us to file a claim.
Can I track my order?
Yes! We will email you your tracking number as soon as your order has been packed and is ready for collection by our courier. You can then track your parcel's journey.
What should I do if I haven't received my order?
For North Island orders Lavender Backyard Garden has a delivery target of 3 - 5 working days. For South Island and Rural address orders we have a delivery target of 5-7 working days. Please contact with us via firstname.lastname@example.org.
Please note, if we receive your order on the weekend or on a public holiday, we will process your order on the next business day.
If you would like to send the gifts directly to the gift receiver, please enter your details in billing information and provide us with your gift receiver's details in shipping information. All our receipts are in electronic form, which means your gift receiver will not receive any billing information.