Delivery & Shipping

How much is delivery ?

Lavender Items & Gift Sets

For orders below $85, there is a postage fee of $7.80. All website orders (excluding flowers, foliage, and wreaths) over $85 qualify for free domestic shipping, with exceptions for bulk shipments and wreath products.

Flowers & Foliage Items

For flower and foliage items, there is a postage fee of $12.50. If your order includes Lavender Items & Gift Sets, we will send your items separately due to the delicate nature of flower and foliage items, with a different shipping charge applied.

Bouquet & Wreath Items

For wreath items, there is a postage fee of $14.50. If your order includes Lavender Items & Gift Sets, we will send your items separately due to the delicate nature of flower and foliage items, with a different shipping charge applied.

If your order includes products from different categories, you will still qualify for free shipping on orders over $85 under the Lavender Items & Gift Sets category. However, shipping costs will apply to your Flower & Foliage items or Bouquet & Wreath items, as they will be packed and sent in separate parcels.

We do not ship internationally.

What service do you send my parcel with?

We offer non-signature required tracking courier services with Passtheparcel or Aramex. 

Our non-signature required service will deliver right to your door. If no one’s home at the time of delivery, the courier will leave your parcel at your door or nearby in a safe location.

Please ensure that your shipping information is correct when you proceed to checkout. Otherwise, it will be very difficult for us to track your parcel once the parcel has not been delivered within the usual timeframe. There is also a high risk of it getting lost, thereby making it challenging for us to file a claim.

Can I track my order?

Yes! We will email you your tracking number as soon as your order has been packed and is ready for collection by our courier. You can then track your parcel's journey.

What should I do if I haven't received my order?

For North Island orders Lavender Backyard Garden has a delivery target of 3 - 5 working days. For South Island and Rural address orders we have a delivery target of 5-7 working days. Please contact with us via info@lavenderbackyard.co.nz. 

Please note, if we receive your order on the weekend or on a public holiday, we will process your order on the next business day.

If you would like to send the gifts directly to the gift receiver, please enter your details in billing information and provide us with your gift receiver's details in shipping information. All our receipts are in electronic form, which means your gift receiver will not receive any billing information.