Refund policy

Returns & Refunds

Damaged, faulty or wrong items
If anything arrives damaged or faulty, or isn't what you ordered, email us at info@lavenderbackyard.co.nz within 7 days of delivery. Include your order number and a photo. We'll send a replacement or refund you in full, whichever you prefer, and you won't pay any shipping costs. This doesn't affect your rights under the Consumer Guarantees Act.

Change of mind
If you change your mind, you can return unopened items in their original packaging within 30 days of delivery for a refund or exchange. This covers items like candles, diffusers, aroma stones, pins, bookmarks and greeting cards. You pay the return shipping.

For hygiene and freshness reasons, we can't accept change-of-mind returns on:
- opened or used body care, skincare, essential oils and balms
- food and tea
- dried flowers, bouquets and wreaths

How to return an item
1. Email info@lavenderbackyard.co.nz with your order number and the item you'd like to return.
2. We'll reply with return instructions.
3. Post the item to: Lavender Backyard Garden, 398 Marshmeadow Rd, RD6, Hamilton 3286, New Zealand.
For returns over $85, we recommend a tracked service.

Refunds
Once we receive and check your return, we'll email you. Approved refunds are processed within 5 working days, back to your original payment method. Your bank may take a few extra days to show it.

Gifts
If the item was a gift, the refund goes to the person who placed the order.